Right of withdrawal
Right of withdrawal
§ 12 Statutory right of withdrawal
(1) Right of withdrawal: The customer (as a consumer according to §13 BGB) has the right to withdraw from a contract concluded with us outside of our business premises within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In the case of a purchase contract for several goods which you have ordered as part of a single order and which we have delivered to you separately, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier , who have or have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Please understand that we do not assume the shipping costs for the cancellation. Products that are personalized for a customer cannot be exchanged or returned.
(2) Consequences of revocation: If the customer revokes a contract concluded outside our business premises, we have to repay all payments that we have received from you (with the exception of delivery costs) immediately and at the latest within fourteen days from the day on which the returned goods have been received by us. Unless something else has been expressly agreed with you. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of the contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
The customer has to bear the regular costs of the return.
We will refund the order value minus shipping and postage costs, as we offer free shipping and these are included in the value of the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.